Terms and Conditions

1.0 Customers

You must be of an age where you are legally capable of entering into a contract and, where necessary, of the legal age for the purchase of alcohol.

2.0 Representation of Products

2.1 Copper Beech Brewing Company Ltd. reserve the right to alter without notice prices of products and conditions of sale before you place an order. Please note product colours, shades and shapes may vary.
2.2 Certain items have been used for photographic purposes only.

3.0 Payment

3.1 Payment in full must be made by credit or debit card (Visa, MasterCard, Delta/Connect or Switch), prior to dispatch of your order. Payments are processed using Stripe, Apple Pay and Paypal. In the event of non-authorization of payment we will contact you to advise. We do not accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information.

3.2 We reserve the right to cancel your order if your delivery address falls outside of the delivery areas stated in our shipping information. In this instance a refund will be issued, minus our transaction fee of 2.2% of your order total + 20p.

4.0 Delivery

4.1 Free local delivery is currently limited to the following post towns: Kidderminster, Stourport-on-Severn, Bewdley, Droitwich, Worcester, Stourbridge, Hagley, Blakedown, Solihull, Wythall and Bromsgrove. You can view the postcodes here. If you live close to one of these areas, please contact dan@copperbeechbrewco.co.uk to see if we can add you to our delivery route. When ordering you will need to confirm that your address is within one of these areas and unless we have agreed to fulfil your order, those outside of these areas will be cancelled and a refund will be issued, minus our transaction fee of 2.2% of your order total + 20p.

4.2 Delivery to "B Post codes" is available in the following post towns: Birmingham, Solihull, Redditch, Studley, Alcester, Sutton Coldfield, Tamworth, Halesowen, Cradley Heath, Rowley Regis, Smethwick, Oldbury and West Bromwich. Delivery will be completed by a courier or one of the Copper Beech Brewing Company Ltd. team at a cost of £4.70.

4.3 Delivery to our "free local delivery" areas will be undertaken by a member of the Copper Beech Brewing Company Ltd. team and not a third party courier or delivery service.

4.4 Delivery times may vary due to routes and the quantity of orders for that day

4.5 We will aim to deliver all orders between 10am and 5pm of the agreed delivery window.

4.6 We will be delivering orders in a Covid-safe manner in accordance with the current government guidelines. Please note, if you do not collect your order while we are there we cannot accept any responsibility for any loss or theft that may occur. See our Covid safety information here.

5.0 Cancellation Policy

If you wish to cancel a retail order you must do so by sending an email to dan@copperbeechbrewco.co.uk If we have yet to despatch your order, we will issue a full refund or arrange to amend your order as per your requirements. If your order has been despatched, please inform your delivery driver and they will return the order to the brewery.

6.0 Returns Policy

6.1 Our returns policy is simple. Within 28 days of receipt of your order, you may return any item in its original condition for a full refund. Some of our products are fragile. While every care will be taken to deliver the goods safely, inevitably some breakages and damages may occur. In this event we will replace the damaged goods or, if you prefer, give you a full refund. Please note, to return a parcel please contact dan@copperbeechbrewco.co.uk and a member of the team will arrange to collect from your address and replace products if necessary. We encourage our customers to check their delivery upon arrival and if unsatisfied, reject the order if the items are faulty when we supplied them to you. We will then arrange a refund or replacement based on your preference at the time.

6.2 Card payments and refunds may take 4-5 business days to show in your account

7.0 Limitation of Liability

7.1 We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill or any indirect or consequent loss or damage arising out of any damage, defect, negligence or other failing on our part.
7.2 Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

8.0 Intellectual Property

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on, or connected with, our website in which intellectual property rights subsist.

9.0 Governing Law

These terms shall be governed by and construed in accordance with English law and all parties shall submit to the exclusive jurisdiction of the English courts. If you have any queries or complaints please write to us via email at dan@copperbeechbrewco.co.uk